1. Who We Are
Second Chance Auto Parts ("Second Chance Auto", "we", "us", or "our") operates the website secondchanceauto.la and a recycled auto-parts yard at 11120 101 St, La Crête, AB T0H 2H0, Canada. This Privacy Policy explains how we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
We collect only what we need to run the business:
- Contact information — name, email, phone, and message content submitted through the contact, part-request, and sell-your-vehicle forms.
- Vehicle information — year, make, model, VIN, mileage, and photos you provide when requesting a part or selling a vehicle.
- Order & account information — billing and pickup details, order history, and (for staff) login credentials.
- Technical data — IP address, browser type, pages viewed, and Cloudflare Turnstile bot-protection signals collected automatically for security and analytics.
- Payment data — when online payments are enabled, card details are processed directly by Stripe and are not stored on our servers.
3. How We Use Your Information
- To respond to inquiries, quotes, and vehicle-purchase offers.
- To process orders, reservations, pickups, and shipping.
- To honour warranties and handle returns.
- To send order updates and, where you've opted in, marketing emails.
- To detect spam and fraud, including via Cloudflare Turnstile.
- To comply with tax, accounting, and other legal obligations.
4. Legal Basis
We process personal information based on your consent (e.g. when you submit a form), to perform a contract (fulfilling your order), to meet legal obligations (tax records), and for our legitimate business interests (security, fraud prevention, improving the Site).
5. Sharing Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us run the Site and business, including Lovable Cloud / Supabase (hosting and database), Cloudflare (bot protection and CDN), Stripe (payments, when enabled), and email/SMS providers.
- Shipping carriers when an item is being delivered.
- Government and law enforcement where required by Canadian law, court order, or to protect our legal rights.
Some service providers store data outside Alberta or Canada. Where that is the case, your information is subject to the laws of those jurisdictions and may be accessed by foreign authorities.
6. Cookies & Tracking
We use cookies and similar technologies for essential site functions (keeping you signed in, remembering your cart), security (Cloudflare Turnstile), and basic analytics. You can disable cookies in your browser, though parts of the Site may not work properly.
7. Data Retention
We keep personal information only as long as needed for the purposes described above or as required by law:
- Order, invoice, and tax records: 7 years (Canada Revenue Agency requirement).
- Quote and part-request leads: up to 2 years after last contact.
- Marketing contacts: until you unsubscribe.
- Staff accounts: for the duration of employment plus a reasonable archival period.
8. Security
We protect your information with industry-standard measures including encrypted connections (HTTPS), role-based access controls, row-level database security, and bot/abuse protection. No system is perfectly secure; if a breach affects you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta as required by law.
9. Your Rights
Under PIPEDA and Alberta's PIPA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent or unsubscribe from marketing at any time.
- Request deletion of information we are not legally required to keep.
- File a complaint with the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.
10. Children
The Site is intended for users 18 years of age or older. We do not knowingly collect personal information from children.
11. Third-Party Links
The Site may link to third-party websites (e.g. Stripe, Google Maps). Those sites have their own privacy policies and we are not responsible for their practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
13. Contact & Privacy Officer
Privacy questions or requests can be directed to our Privacy Officer:
Second Chance Auto Parts
Attn: Privacy Officer
11120 101 St
La Crête, AB T0H 2H0, Canada
Phone: (780) 928-0098
Email: info@secondchanceauto.la